Support · A real human inbox Typical reply within 2 business days

How can we help?

No ticket queue, no chatbot, no "your call is important to us." Just an inbox read by the person who built the app. Write to us and a human writes back.

iOS 18.4+ Replies from a person No account required
§ 01 — Get in touch

Write to a person.

Bug reports, feature requests, billing questions, or just telling us what's confusing — all of it goes to one inbox we actually read:

Write to
[email protected]

We aim to reply within two business days. Nurtli is made by a small, independent team, so the reply you get is from someone who knows the app inside out — not a script.

§ 02 — Faster help

What to include.

You don't have to — a one-line "this is broken" is fine. But if you can, these details let us help on the first reply instead of the third:

  • What happened — and what you expected to happen instead.
  • Where in the app — the screen or step where it went wrong.
  • Your device & iOS version — e.g. iPhone 15, iOS 18.4. Find it in Settings → General → About.
  • The Nurtli version — shown at the bottom of Settings inside the app.
  • A screenshot or screen recording, if it's a visual glitch.

Please don't send photos of your skin or your journal entries unless we specifically ask — we don't need them to help, and we'd rather they stay on your device.

§ 03 — Before you write

Common questions.

A few things people ask most often. If yours isn't here, just email us.

How do I cancel my subscription?+
Subscriptions are handled by Apple, so you cancel them in iOS: Settings → your Apple Account → Subscriptions → Nurtli → Cancel. We can't cancel or refund on Apple's behalf, but refund requests go through Apple at reportaproblem.apple.com.
Will my check-ins and photos sync across devices?+
Not yet. Today your journal, photos and routine live only on the device you created them on. Optional iCloud backup is on the roadmap and will be strictly opt-in. See the privacy policy for detail.
How do I export or delete my data?+
Inside the app: Settings → Export produces a JSON archive plus your original photos, and Settings → Erase all data wipes the local store and photo files immediately. Nothing to request from us — it's all on-device.
I found a bug or have a feature idea.+
Please send it — both are genuinely welcome. A short note with the details from §2 above helps us reproduce bugs quickly, and feature ideas shape what we build next.
Is Nurtli available on Android?+
Not currently. Nurtli is an iPhone app for iOS 18.4 and later. If you'd like an Android version, tell us — demand is how we prioritise.
§ 04 — Privacy

Data & privacy requests.

Because most of your data never leaves your phone, you can access, export and erase it yourself from the app's Settings — no request needed. For anything that involves information we might hold (essentially your email, if you have contacted us), or any formal UK/EU GDPR request, email [email protected] and we'll action it within thirty days.

The full detail lives in our privacy policy.

§ 05 — Please note

We can't give medical advice.

Nurtli is an educational tool, not a medical device, and support can't diagnose or advise on a skin condition. If your skin is genuinely struggling — persistent inflammation, painful breakouts, unexplained changes — please see a dermatologist. We're happy to help with anything about how the app works.